08/28/2020
Introducing Email & SMS Pet Owner Reminders and Confirmations—Live now!

We know how crazy things are right now, and the last thing you want to be spending more time on is reminders & confirmations. PetPro Connect is here to help.

You can now turn on automatic email and SMS reminders, which are triggered by what you enter into your practice management system. You can also now send SMS and push notification appointment confirmations automatically to pet owners, and see their “confirmed” status within your appointments tab. No extra work for you!

Ready to take your reminders & confirmations to the next level?

Turn these features on right away by going to the “Notifications” section of “My Settings.”

Click the corresponding boxes to turn on SMS appointment confirmations. Once turned on, clients who have opted in to your clinics SMS service will receive appointment confirmation messages two days prior to their appointment, even if they haven’t downloaded the app. If the pet owner is not opted in to your SMS service, they will receive an in-app appointment confirmation message. If a pet owner confirms their appointment, it will show their status as confirmed on the appointments tab.

Pro Tip:
You can easily see if a pet owner is confirmed for their upcoming appointment by looking for the green checkmark under their “status” on the appointments tab.

Click the corresponding boxes to turn on SMS and Email reminders. Once turned on, clients who have opted-in to your clinic’s SMS service will begin receiving SMS reminders 30 days prior to the due date even if they have not downloaded the PetPro Connect app. Clients not opted-in to SMS will receive email reminders if you have them turned on.

Pro Tip:
You can edit your reminder settings by going to the “Notifications” section of “My Settings” and selecting the channels you want to use in the “Reminders” section.

Example of an email reminder

For a Pet Owner using the PetPro Connect app:

For a Pet Owner not currently using the PetPro Connect app:

Example of an SMS reminder:

For a Pet Owner using the PetPro Connect app:

For a Pet Owner not currently using the PetPro Connect app:

Examples of SMS Appointment Confirmation:

For a Pet Owner using the PetPro Connect app:

For a Pet Owner not currently using the PetPro Connect app:

As always, if you have any questions, please contact us at support@petproconnect.com

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