Updates & Alerts
Customized Appointment Confirmations
PetPro Connect now offers the ability to add a custom message for your clients when they receive their 48hr appointment confirmation!This optional message will be sent alongside the current appointment confirmation message, so you can send additional important...
Chat Export Feature
Need to include messenger chat history into your practice management software? Exporting chats has never been easier!Copy and paste your PetPro Connect messenger chat history to add it to your records on your practice management software or others. Your exported chat...
Appointment Request Enhancements and Message Sorting/Filtering
Defining Appointment Request AvailabilityIn an effort to manage client expectations and to minimize appointment requests for days and times outside of your business hours, you now have more control of your appointment request settings.We have enhanced the integration...
Enhanced Availability Status for Clinics
Now, you can set your clinic status to “Busy” when you’re temporarily unavailable and cannot respond immediately to in-app messages. You can create and edit a busy message that pet owners will automatically see when they message your clinic, or request an appointment...
Stripe Weekly Reconciliation Report
If you are currently processing payments through PetPro Connect using Stripe, a new weekly Stripe reconciliation report is headed your way. This report is designed to help you reconcile transactions processed through PetPro Connect with your practice management system...
The Pet Owner activation process for PetPro Connect is getting even better!
In recent months clinics and pet owners have shared a lot of great feedback with us regarding opportunities for improvement in the pet owner activation process. We listened and have redesigned it to be more user friendly (for pet owners) and easier to manage (for...
Introducing PetPro Connect Campaigns
PetPro Connect Campaigns help you stay focused on what matters most – caring for pets – while leaving the stress of maintaining and growing your business to us. We do that by keeping your clients engaged with highly relevant messaging that drives improvements in Pet Owner satisfaction, spend and compliance.
Introducing Clickable Hyperlinks for the In-App Messenger
Being able to safely and easily request and share your clients' pet healthcare information is more important now than ever. At PetPro Connect, we continue to add features that enable client engagement, compliance and education. Today, we are pleased to introduce...
Contactless Payment is Here!
We are extremely excited to offer Contactless Payment — now in PetPro Connect. With Contactless Payment, you'll be able to request payment from pet owners for clinic-provided products and services directly through the PetPro Connect platform. Using the PetPro Connect...
We’ve upgraded to Stripe Express
PetPro Connect is transitioning from Stripe Connect Standard to Stripe Express for payments. With the upgrade to Stripe Express, you’ll be able to take full advantage of exciting new features that are coming to PetPro Connect in 2021 and beyond (more to come on that...
Introducing Email & SMS Pet Owner Reminders and Confirmations—Live now!
We know how crazy things are right now, and the last thing you want to be spending more time on is reminders & confirmations. PetPro Connect is here to help.You can now turn on automatic email and SMS reminders, which are triggered by what you enter into your practice...
Introducing Clinic Dashboards with SMS Alert Capabilities
With many different clients in your office using PetPro Connect, we understand that sometimes it is nice to see an overview of everything — in one place. Clinic Dashboards are coming!
Appointments Page and Confirmation Release Notes
In our ongoing effort to help streamline your clinic’s operations, you will now be able to see both video consults and in-clinic appointments within the appointments section of your clinic portal. This update will help streamline interactions and bring important...
As always, if you have any questions, please contact us at support@petproconnect.com
