Published 04/05/2021

Making Curbside Veterinary Care Safer with PetPro Connect

Curbside Veterinary Care PetPro Connect
Are you considering implementing curbside visits in your practice? Have you done so already? Streamline your clinic operations with PetPro Connect, now offering a seamless, contactless curbside experience for your customers (and staff!). From appointment scheduling, to contactless payments, PetPro Connect lets you manage every step of the curbside process, while maintaining the highest level of customer experience.

What is Curbside Veterinary Care?

As a result of the COVID-19 pandemic, veterinary practices across the country have implemented precautionary measures to minimize the spread of COVID-19. According to the AVMA, as of July 2020, 73% of veterinary practices had implemented curbside care in their clinic.

With curbside veterinary care, instead of physically coming into the clinic for an appointment, pet owners can wait in their vehicles while their pet is being seen.

How Can PetPro Connect Help Streamline Curbside Visits for My Clinic?

Appointment Scheduling

With PetPro Connect, clients can request appointments directly from the app, reducing the time your staff spends fielding client calls and emails.

How it Works:

  • The client requests a virtual or in-person appointment via the PetPro Connect app.
  • The client adds a reason for the appointment and selects a desired date and time for their visit.
  • Once the client requests an appointment, a clinic staff member can confirm the appointment via the PetPro Connect clinic portal. The staff member can follow up with any instructions or next steps by using the platform’s two-way messaging feature.

Curbside Check-In

The curbside check-in process can be a confusing and frustrating experience for pet parents. With PetPro Connect’s two-way messaging feature, clients can check in using their mobile device to alert the clinic staff of their arrival.

How it Works:

  • The client sends a message to the clinic through the PetPro Connect app.
  • The client receives a custom pre-saved reply set up by the clinic (for example, “Welcome to our clinic’s curbside check-in. Please use the instructions below to connect to our Wifi network”).
  • The clinic staff receives an alert through the PetPro Connect clinic portal and sends a staff member out to retrieve the pet.

Russell Ridge Animal Hospital + PetPro Connect

Russell Ridge Animal Hospital is a true innovator in pet care. See how Dr. Miller and his amazing staff use PetPro Connect’s telemedicine and messaging features to meet the challenge of COVID-19 safety precautions – creating a highly successful curbside service in the process.

Virtual Examination

One of clients’ biggest anxieties when it comes to veterinary visits is not being able to be in the same room as their pet during an exam. With PetPro Connect’s video call feature, you can give your clients peace of mind by virtually bringing them into the exam room with you! Now you can maintain the personal connection of an in-person appointment, build trust, and demonstrate your value without the need to meet face to face.

How it Works:

  • Once the patient is in the exam room, the vet tech can initiate a video call directly through the PetPro Connect platform and answer any client questions and concerns.

Contactless Payment

Contactless payments not only help limit the spread of the COVID-19 virus but also offer a quicker, more user-friendly client experience. 

With PetPro Connect’s payment feature, you can submit payment requests directly to the pet owner through the app. The best part? PetPro Connect doesn’t charge any processing fees for Contactless Payment transactions initiated by the clinic!

How it works:

  • After the appointment, a clinic staff member requests payment directly from the PetPro Connect clinic portal.
  • The pet owner receives an in-app notification and completes the payment directly in the PetPro Connect app.

Manage Curbside Visits with PetPro Connect

Request a Demo

Learn how the PetPro Connect app can help your staff manage curbside visits to increase efficiency and ensure the safety of your clients and staff.

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Get Started

For Clinics

Clinics can schedule a detailed walk-through of all the useful features of PetPro Connect. Our friendly experts will work with you and your clinic to solve all of your operational needs.

For Pet Owners

Pet owners love having easy digital access directly to their clinic and the convenience of having their pet’s medical records in the palm of their hand.

Ready to get your clinic started with PetPro Connect?

We just need a few details about your clinic, and then a PetPro Connect Rep will get you setup when it is convenient for you.